Case Study: Beverage Packer Reduces Detention Fees by 72% with Opendock

• Challenge – Before Opendock, this beverage packing company managed dock schedules with spreadsheets, and carriers called in to book a time. Most trucks still arrived unannounced, driving up wait times and leaving the warehouse team guessing on labor and staging day to day. The facility racked up more than 700 detention claims a year, totaling roughly $50,000 in annual detention charges, on top of paying overtime to cover unplanned surges.
• Opportunity – Opendock let the beverage packer replace phone and email scheduling with a structured system where trucks arrive in an orderly, staggered fashion. Carriers now check in on tablets with time-stamped statuses, giving the team real-time reporting on dock and carrier performance, rolled out company-wide in just one month, including a one-week soft launch and training.
• Results – With Opendock, the beverage packer eliminated 72% of its total detention, saving $36,000 annually, cut roughly 600 labor hours a year, and reached 90% carrier self-scheduling — with the warehouse manager reporting 20 fewer calls and 20–30 fewer emails a day.

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