Case Study: Cardinal Health Cuts Appointment Scheduling Time by 50% with Opendock

• Challenge – Before Opendock, Cardinal Health managed dock appointments across its facilities with a mix of spreadsheets, phone calls, and emails — after first trying Microsoft Access and finding it didn't scale. Booking a single appointment took 12 minutes, and with up to 700 loads a month, that time added up to a yearly opportunity cost in the millions. Scheduled appointments also didn't reflect actual arrival times, leaving warehouses operating first-come, first-served.
• Opportunity – Opendock gave Cardinal Health a simple scheduling platform that scaled across its 3 facilities and carrier network, replacing static spreadsheets with a real-time system visible on any device. Working with Opendock's Customer Success team, Cardinal Health rolled out the platform in just 2–3 weeks, including staff training, and used arrival tracking and self-serve scheduling to keep carriers accountable.
• Results – With Opendock, Cardinal Health cut scheduling hours by 50%, improved truck waiting times by 20%, and reached 45% carrier self-scheduling — freeing up time previously spent on manual appointment booking for revenue-generating work instead.

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