---
title: Cascades Puts 63 Plants on One Dock Schedule | Opendock
description: Cascades moved 63 plants off Excel and Outlook onto one dock scheduling platform, cutting delays and overbooking.
image: https://blog.opendock.com/hubfs/240822%20%5BSOCIAL%5D%20Cascades%20Case%20Blog.png
---
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# Case Study: How Cascades Uses Opendock to Centralize Dock Scheduling Processes for 63 Plants
by [**Veronica Turk**](https://blog.opendock.com/author/veronica-turk) on 22 August, 2024
[Download the Case Study](https://blog.opendock.com/hubfs/How%20Cascades%20Uses%20Opendock%20to%20Centralize%20Dock%20Scheduling%20Processes%20Across%2063%20Plants.pdf)
Key Takeaways
- Cascades runs one dock scheduling platform across 63 plants in Canada and the U.S.
- Manual phone and email scheduling gave way to consistent, standardized appointment steps.
- Carriers get easy self-service scheduling access, improving relationships and communication.
- Standardization cut delayed shipments and gave every plant better dock visibility.
Cascades leverages Loadsmart's [dock scheduling](https://opendock.com/en/products/dock-scheduling/) platform, Opendock, across its facility network to improve visibility, create consistent processes, reduce manual labor, and improve carrier relations.
[](https://lp.opendock.com/dock-scheduling-ebook)
- **Challenge** – Decentralized scheduling and limited visibility to dock appointments created internal inefficiencies as well as communication challenges with carriers.
- **Opportunity** – Implement a single, centralized dock scheduling platform to create consistent processes and give carriers easy access to online scheduling.
- **Results** – Standardization and process improvements, better visibility, improved carrier relationships, and fewer delayed shipments.
[](https://loadsmart.navattic.com/weh018n?g=cmlt32vwl000000ipy8081x9r&s=0)
The biggest gain for Cascades was visibility at every level. With corporate and plant directors working from the same schedule, the logistics team now handles exceptions instead of booking appointments by hand.
[](https://opendock.com/#request-a-demo)
## Frequently Asked Questions
### How Do Large Shippers Manage Dock Appointments Across Multiple Facilities?
**They run every site on one shared scheduling platform, so corporate sees the same schedule each plant does.** Cascades did this across 63 locations, and that shared view means no plant can be overbooked. It mirrors [how Glazer's standardized scheduling across 11 distribution centers](https://blog.opendock.com/glazers-beer-beverage-case-study).
### How Do Carriers Book Dock Appointments Through an Online Scheduling Portal?
**The facility publishes its dock availability, and carriers book open slots that fit labor and space constraints.** At Cascades, carriers create their own regular appointments, and video tutorials and reference documents made onboarding easy. Crescent Crown took a similar path by [moving every carrier onto online appointment booking](https://blog.opendock.com/case-study-crescent-crown-distributing).
### What's a Realistic Way to Cut Dock Congestion During Peak Shipping Season?
**Set every appointment around both carrier and facility availability, so arrival times are known well in advance.** Cascades limited yard congestion this way and uses Opendock to plan around holidays. Modine attacked the same problem by [capping the number of trucks in each time slot](https://blog.opendock.com/case-study-modine-manufacturing).
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