- Challenge – Before Opendock, this chemical and gas 3PL relied on a generic scheduling tool that wasn't built for logistics, missing the edit features their receiving team needed to update appointments in real time. Without that visibility, appointments were frequently overbooked, leading to a large number of standby trucks waiting at the dock and driving up both detention fees and overtime hours.
- Opportunity – Opendock rolled out across the 3PL's 4 warehouse locations, with dedicated training at each facility to configure docks, delivery requirements, and appointment windows. Carriers created their own logins, and self-scheduling was quickly and widely adopted for inbound appointments, adding a layer of service that strengthened the 3PL's status as a shipper of choice.
- Results – With Opendock, the 3PL saved $144,000 annually in company-wide detention charges, cut scheduling labor by 12,000 hours a year across all facilities, and reached 70% carrier self-scheduling — while reducing overtime by 30 minutes to an hour per employee, per day, within just three months.
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