Case Study: Beverage Packer Reduces Detention Fees by 72% with Opendock

• Challenge – Before Opendock, Crescent Crown Distributing's Phoenix warehouse ran entirely first-come, first-served with no appointment times, causing frequent back-ups and long lines stretching outside the facility. As a weekday-only operation, Monday mornings were especially chaotic, with up to 45 trucks attempting to deliver at once against a limited number of dock doors.
• Opportunity – Opendock gave Crescent Crown a way to move every carrier onto scheduled delivery appointments booked directly through the Opendock website, instead of showing up unannounced. The warehouse configured the system to allow a maximum of five simultaneous deliveries at a time, matched to its available dock doors and unloading teams.
• Results – With Opendock, Crescent Crown significantly reduced overtime hours, saving an estimated $25–50K annually in payroll, and cut detention fees as carriers no longer wait in line and are typically unloaded immediately at their scheduled time — improving the experience for its dedicated carrier base.

Download the full case study here.