--- title: Case Study: International Auto Processing Brings Order to the Dock with Opendock description: Learn how IAP eliminated dock chaos, achieved 95% carrier self-scheduling, and transformed inbound operations in under 90 days. image: https://blog.opendock.com/hubfs/iStock-479034198.jpg --- [![Opendock dock scheduling and yard management software](https://blog.opendock.com/hs-fs/hubfs/opendock_logo_rgb_black.png?width=512&height=82&name=opendock_logo_rgb_black.png "Opendock dock scheduling and yard management software")](https://blog.opendock.com/?hsLang=en) [![Opendock dock scheduling and yard management software](https://blog.opendock.com/hs-fs/hubfs/opendock_logo_rgb_black.png?width=512&height=82&name=opendock_logo_rgb_black.png "Opendock dock scheduling and yard management software")](https://blog.opendock.com/?hsLang=en) - [Home](https://blog.opendock.com/) - [Carrier Login](https://carrier.opendock.com/app/login) - [Warehouse Login](https://nova.opendock.com/login) More results En - English - [Español](https://blog.opendock.com/es) - [Español - México](https://blog.opendock.com/es-mx) - [Português - Brasil](https://blog.opendock.com/pt-br) - [Home](https://blog.opendock.com/) - [Carrier Login](https://carrier.opendock.com/app/login) - [Warehouse Login](https://nova.opendock.com/login) Opendock Blog #### Share this [Share on X](https://x.com/intent/post?url=https://blog.opendock.com/case-study-international-auto-processing&text=Case+Study%3A%26nbsp%3BInternational+Auto+Processing+Brings+Order+to+the+Dock+with+Opendock) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.opendock.com/case-study-international-auto-processing&t=Case+Study%3A%26nbsp%3BInternational+Auto+Processing+Brings+Order+to+the+Dock+with+Opendock) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.opendock.com/case-study-international-auto-processing&t=Case+Study%3A%26nbsp%3BInternational+Auto+Processing+Brings+Order+to+the+Dock+with+Opendock) # Case Study: International Auto Processing Brings Order to the Dock with Opendock by [**Opendock Team**](https://blog.opendock.com/author/opendock-team) on 11 May, 2026 [Download Case Study](https://blog.opendock.com/hubfs/IAP%20Case%20Study/%5BCASE%5D%20IAP%20-%20Full%20Version.pdf?hsLang=en)   - **Challenge** – Before Opendock, International Auto Processing (IAP) had no formal system for scheduling inbound freight at its Port of Georgia facility. Trucks arrived first-come, first-served, with up to 8–10 full truckloads showing up unannounced on bad mornings. Up to four staff members were routinely pulled from core responsibilities to manage the chaos, drivers without TWIC credentials racked up costly escort fees, and damage documentation relied on easily-lost photos and follow-up emails. - **Opportunity** – Opendock provided a carrier-friendly, automated scheduling platform that brought immediate structure to IAP's single-dock operation. Carriers now self-schedule directly into the system, giving IAP's team advance visibility into every delivery, control over daily dock capacity, and a real-time, timestamped record of damaged freight tied to each appointment — all without requiring technical expertise or a lengthy implementation. - **Results** – With Opendock, IAP achieved 95% carrier self-scheduling and capped daily inbound volume at a manageable five trucks, each with a 1.5-hour unloading window. Unscheduled arrivals dropped to less than 5%, every appointment is tracked from arrival to completion at a 100% closure rate, and the four staff members previously pulled into dock management returned to core responsibilities. Airtight, in-system damage documentation now makes it straightforward to identify responsibility and resolve disputes quickly. [Download the full case study here.](https://blog.opendock.com/hubfs/IAP%20Case%20Study/%5BCASE%5D%20IAP%20-%20Full%20Version.pdf?hsLang=en) [![  Discover How Opendock Can Work for You!   ](https://no-cache.hubspot.com/cta/default/5041527/interactive-187230588929.png)](https://blog.opendock.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJqmIKP%2B2dfEpAh8SxhxoI8DTPnV%2Fjec8MBQpvRecm07vEiVLLU2b4ke5IBNvHz3FVo2REIAZZYAuQnJQb3BgkNFD%2FqU1MrKGPOnRKvhd1Ck2l7NHVThGM9H7lnDv0tKkI9hZzce3skzRaDe%2FwL3QRtqhkEtcfUyD0tf%2BmDcVWorMJTQsrWJVUJ08Hg%2FnnTfLsRQH091%2F7sTmU%3D&webInteractiveContentId=187230588929&portalId=5041527&hsLang=en) [![](https://blog.opendock.com/hs-fs/hubfs/iStock-479034198.jpg?width=5616&height=3678&name=iStock-479034198.jpg)](https://blog.opendock.com/hubfs/IAP%20Case%20Study/%5BCASE%5D%20IAP%20-%20Full%20Version.pdf?hsLang=en) Topics: [Case Study](https://blog.opendock.com/tag/case-study) #### Share this [Share on X](https://x.com/intent/post?url=https://blog.opendock.com/case-study-international-auto-processing&text=Case+Study%3A%26nbsp%3BInternational+Auto+Processing+Brings+Order+to+the+Dock+with+Opendock) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.opendock.com/case-study-international-auto-processing&t=Case+Study%3A%26nbsp%3BInternational+Auto+Processing+Brings+Order+to+the+Dock+with+Opendock) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.opendock.com/case-study-international-auto-processing&t=Case+Study%3A%26nbsp%3BInternational+Auto+Processing+Brings+Order+to+the+Dock+with+Opendock) - 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