---
title: International Auto Processing Becomes 95% Self-Scheduled | Opendock
description: See how International Auto Processing hit 95% carrier self-scheduling in under 90 days with Opendock dock scheduling.
image: https://blog.opendock.com/hubfs/iap-hero.jpg
---
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# International Auto Processing Hit 95% Self-Scheduling with Opendock
by [**Opendock Team**](https://blog.opendock.com/author/opendock-team) on 11 May, 2026
International Auto Processing’s single dock at the Port of Georgia ran first-come, first-served, with up to eight to 10 trucks arriving at once on a bad morning. With [Opendock](https://opendock.com/), carriers self-scheduled 95% of inbound appointments within 90 days, and unscheduled arrivals dropped below 5%.
---
By the Numbers
95%
Inbound appointments self-scheduled by carriers, reached in under 90 days
\<5%
Inbound truck arrivals that are unscheduled, with Opendock fully implemented
100%
Appointment closure rate, with every inbound load tracked from arrival to completion
---
At a Glance
Company
International Auto Processing (IAP)
Industry
Port-based automotive processing
Before Opendock
No formal scheduling system. Trucks arrived first-come, first-served, and damage was documented through photos and follow-up emails.
Opendock features used
Carrier self-scheduling, appointment visibility, dock capacity control (scheduled appointment windows), real-time damage documentation (photos and notes on appointments)
---
International Auto Processing (IAP) is a port-based automotive processor at the Port of Georgia and part of the Ports America network. Through its relationship with Glovis USA, IAP installs port installed options (PIO) such as floor mats, mud guards, and cross rails on new Hyundai and Kia vehicles before they reach dealerships, and it installs owner’s manuals and related materials on General Motors vehicles.
The facility processes thousands of vehicles per week and receives every inbound part through a single loading dock, which IAP has scheduled with Opendock since December 2024.
## Challenge: Trucks showed up unannounced, and one dock had to absorb them all
Before Opendock, IAP had no formal system for scheduling inbound freight. Trucks simply showed up. On a bad morning, that meant eight to 10 full truckloads arriving at the same time, with nowhere to wait and no process to manage the flow.
> We were first-come, first-served, and it created a nightmare at the loading dock some days.
> \- Joy Passanita, Parts Manager at International Auto Processing
The secured site made every delay more expensive. IAP operates inside a TWIC facility, so trucks without proper credentials need a costly escort to enter. When the dock was already occupied, drivers without a TWIC card faced additional escort fees on top of waits of up to an hour and a half before being redirected to an overflow lot.
Managing the backup pulled up to four staff members away from their core work:
- One to unload trucks
- One to check packing slips for accuracy
- One to receive product into the system
- One to redirect overflow trucks to the lot
That consumed up to five hours per week and disrupted normal operations roughly two days per week.
Damaged parts created a second problem. The team relied on photos and follow-up emails to carriers and Product Distribution Centers (PDCs), a process that was easy to delay, easy to lose, and difficult to use as definitive proof in a dispute.
With inbound parts volume ranging from $35,000 to over $1 million per week depending on vehicle allocations, the lack of a schedule made it impossible to plan labor, prepare warehouse space, or hold carriers accountable for unplanned arrivals.
> You just never knew what the day was bringing.
> \- Joy Passanita, Parts Manager at International Auto Processing
## Solution: A carrier-friendly scheduling platform IAP could stand up without technical expertise
IAP needed a solution that could bring immediate structure to a single-dock operation without requiring technical expertise or a lengthy implementation. Opendock gave the team a carrier-friendly, automated scheduling platform.
Joy Passanita, Parts Manager at IAP’s Port of Georgia facility, led the implementation. Passanita, who oversees inbound freight, dock operations, and carrier coordination, was instrumental in onboarding carriers to the new scheduling system ahead of the December 2024 go-live.
Carriers and dispatchers book directly into Opendock, freeing IAP’s team entirely from manual scheduling. In under 90 days, carriers were self-scheduling 95% of inbound appointments.
> It’s probably one of the easiest, most user-friendly apps I’ve ever seen. That made the transition a lot easier.
> \- Joy Passanita, Parts Manager at International Auto Processing
## Strategy: Let carriers book, cap the day, and document damage at the appointment
Put carriers in charge of booking. Carriers and dispatchers schedule their own inbound appointments in Opendock, so IAP’s team no longer manages scheduling manually. The few unscheduled arrivals that remain typically come from unfamiliar PDCs, who reach out in advance for help getting on the schedule.
Cap daily volume at what one dock can handle. Scheduled appointment windows limit the dock to a manageable five trucks a day, each with a 1.5-hour unloading window so product is processed before the next arrival. The windows also hold carriers accountable to their scheduled time.
Staff from the schedule, not the morning rush. With advance visibility into the week’s appointments, IAP assigns a support person to help the unloader on heavier days before the day begins and prepares warehouse space before trucks arrive.
Attach damage evidence to the appointment. The team adds photos and notes directly to appointments in real time, creating a timestamped, in-system record tied to every arrival. That makes it straightforward to identify responsibility and resolve disputes quickly.
> You have basically a timestamp to say, hey, we’re not telling you a fib. It came off the truck at this time, with this shipment, this bill — all that information is provided.
> \- Joy Passanita, Parts Manager at International Auto Processing
## Result: 95% carrier self-scheduling, under 5% unscheduled arrivals, and a 100% appointment closure rate
Unplanned truck arrivals, once a daily occurrence, became rare exceptions at less than 5% of arrivals. Every inbound load is tracked from arrival to completion for a 100% appointment closure rate, and the four staff members once pulled into dock management returned to their core responsibilities.
Four months into using Opendock, IAP had also begun scheduling outbound pickups in addition to inbound deliveries as the operation grew and took on new accounts.
> We’re constantly growing and taking on new accounts. And those new accounts can benefit from Opendock as well.
> \- Joy Passanita, Parts Manager at International Auto Processing
On the receiving side, Passanita sums up the difference:
> Opendock allows us to give some control back to us on how we receive it.
> \- Joy Passanita, Parts Manager at International Auto Processing
> It allows us to be more effective and efficient when it comes to unloading these trucks and receiving our product in a timely manner.
> \- Joy Passanita, Parts Manager at International Auto Processing
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