Case Study: Modine Manufacturing Decreases Dock Congestion, Detention, and More with Opendock

• Challenge – Before Opendock, the Modine Manufacturing Company managed dock appointments through a mix of spreadsheets and first-come, first-served methods, leaving no visibility into which carriers were coming in or when. Trucks often clustered at the same time, driving up dock congestion and detention costs. Without a scheduling system, there was no way to build carrier scorecards or hold vendors accountable for performance.
• Opportunity – Opendock gave Modine full visibility into who was arriving and when, letting the team cap the number of trucks at each time slot and staff appropriately across its multiple facilities. Modine also used Opendock to test different recurring appointment structures, and the platform automatically calculates and stores carrier scorecards that used to be a nearly impossible process to run manually.
• Results – With Opendock, Modine gained the visibility to maintain a lean, appropriately staffed team, restructured its recurring appointments around actual dock activity levels, and used Opendock's reporting to build stronger carrier relationships and drive down freight costs — landing on more visibility, less congestion, more accountability, and less detention.

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