- Challenge – Before Opendock, Glazer’s Beer & Beverage scheduled inbound freight using phone calls, emails, spreadsheets, and paper calendars across 11 distribution centers. Each location followed its own process with no centralized visibility, requiring hours of manual work every day and causing frequent missed or delayed loads.
- Opportunity – Opendock provided a single, carrier-friendly platform that standardized scheduling across the entire network. Carriers now book appointments directly, giving warehouses reliable real-time visibility, improving dock utilization and labor planning, and creating a scalable process to support continued growth.
- Results – With Opendock, Glazer’s achieved 99% carrier self-scheduling and eliminated the need for dedicated scheduling staff. Teams saved significant time, aligned receiving windows to actual demand, and now automatically track KPIs like on-time performance and dwell time to drive stronger accountability with carriers and suppliers.
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