---
title: Scotts Tenders 94% of Deliveries Through One TMS | Opendock
description: Scotts Miracle-Gro paired ShipperGuide TMS with Opendock dock scheduling, now tendering 94% of deliveries through one system.
image: https://blog.opendock.com/hubfs/250207%20%5BSOCIAL%20BLOG%5D%20Scotts%20Miracle-Gro%20Case%20Study.png
---
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# Case Study: Scotts Miracle-Gro Transforms Logistics with Loadsmart's Connected Technology
by [**Veronica Turk**](https://blog.opendock.com/author/veronica-turk) on 14 February, 2025
[Download the Case Study](https://blog.opendock.com/hubfs/%5BCASE%5D%20Scotts%20Miracle-Gro.pdf)
Key Takeaways
- Scotts cancelled its planned SAP TM move after ShipperGuide TMS proved a better fit.
- 94% of all deliveries are now tendered through ShipperGuide TMS across the division.
- Some sites cut seasonal dispatch hiring by up to 50% after automating shipment creation.
- Advanced appointment scheduling now helps plants reduce facility congestion.
Scotts Miracle-Gro modernized how it manages inbound and outbound freight by adopting [dock scheduling](https://opendock.com/en/products/dock-scheduling/) software alongside a connected transportation management system.
[](https://lp.opendock.com/dock-scheduling-ebook)
- **Challenge** – Decentralized transportation management and limited technology left Scotts' plants relying on spreadsheets and printed schedules. That meant inefficient shipment booking and tendering, limited visibility across locations, difficulty managing small, non-EDI carriers, and seasonal spikes that required additional resources. Scotts needed a stop-gap solution to move sites off manual processes while waiting for a full-scale SAP TM implementation.
- **Opportunity** – Scotts adopted [ShipperGuide TMS](https://shipperguide.com/ai-native-tms/) and Opendock, two of Loadsmart's connected logistics technologies. ShipperGuide TMS proved flexible enough to fit existing workflows, so plans for SAP TM were cancelled and it is now implemented at all plants in the division. Several plants already used Opendock, so Scotts chose to [roll Opendock out to additional sites](https://blog.opendock.com/case-study-cascades) and integrate it with the TMS.
- **Results** – Dispatchers now tender multiple shipments at once, saving hours per day, and multiple sites reduced the need to hire seasonal dispatch staff by up to 50%. 94% of all deliveries are tendered through ShipperGuide TMS, the corporate team can see live shipment data across plants, and advanced appointment scheduling helps reduce facility congestion.
[](https://loadsmart.navattic.com/weh018n?g=cmlt32vwl000000ipy8081x9r&s=0)
As volume grew, Scotts found that being a shipper of choice mattered more than ever for keeping rates down and capacity available. Moving trucks in and out of its plants more efficiently became part of how it earns that status with carriers.
[](https://opendock.com/#request-a-demo)
## Frequently Asked Questions
### How Does Dock Appointment Scheduling Integrate With a WMS or TMS?
**An integration connects shipment booking in the TMS with appointments on the dock, so the two stop living in separate tools.** Scotts added an integration between Opendock and ShipperGuide TMS as it rolled dock scheduling out to more plants.
### How Does Automated Dock Scheduling Work Compared to Manual Appointment Booking?
**Automated scheduling gives every truck a set appointment, while manual or first-come, first-served approaches let arrivals pile up.** Scotts found first-come, first-served harder to manage as volume grew, the same problem Crescent Crown solved by [moving every carrier onto scheduled delivery appointments](https://blog.opendock.com/case-study-crescent-crown-distributing).
### What's the Best Way to Get Started With Logistics Automation at a Distribution Center?
**Start with the manual workflows that eat the most staff time, such as shipment tendering and appointment booking.** Scotts began with what it expected to be a stop-gap TMS, and its dispatchers can now select 20 shipments, tender them to one carrier, and book them instantly.
Topics: [ShipperGuide TMS](https://blog.opendock.com/tag/shipperguide-tms) [Opendock](https://blog.opendock.com/tag/opendock) [Case Study](https://blog.opendock.com/tag/case-study)
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