Case Study: Glazer's Beer & Beverage Boosts Dock Efficiency and Accountability with Opendock

Key Takeaways

• Glazer's replaced calls, emails, and spreadsheets across 11 distribution centers.
• Opendock gave carriers one standardized platform to self-book appointments directly.
• Carriers schedule 99% of inbound loads directly, freeing hours of staff time.
• Teams now track on-time performance and dwell time for stronger carrier accountability.

Glazer's Beer & Beverage runs 11 distribution centers on a single dock scheduling platform, after coordinating inbound freight by phone, email, spreadsheet, and paper calendar. You can read the complete story in the Glazer's Beer & Beverage case study PDF.

• Challenge – Before Opendock, Glazer's Beer & Beverage scheduled inbound freight using phone calls, emails, spreadsheets, and paper calendars across 11 distribution centers. Each location followed its own process with no centralized visibility, requiring hours of manual work every day and leaving carriers to show up unannounced with little accountability.
• Opportunity – Opendock provided a single, carrier-friendly platform that standardized scheduling across the entire network. Carriers now book appointments directly, giving warehouses reliable real-time visibility, improving dock utilization and labor planning, and creating a scalable process to support continued growth.
• Results – With Opendock, 99% of Glazer's inbound loads are now scheduled directly by carriers, eliminating hours of manual scheduling work every day. Teams aligned receiving windows to actual demand and now track KPIs like on-time performance and dwell time to drive stronger accountability with carriers and suppliers.

For a multi-site distributor, the lesson is that one carrier-facing booking process beats 11 separate ones. Standardizing first is what made the visibility, labor planning, and carrier accountability gains possible.

Frequently Asked Questions

What Self-Scheduling Rate Did Glazer's Achieve?

Carriers now schedule 99% of Glazer's inbound loads directly in Opendock. That shift eliminated hours of manual scheduling work each day and freed staff for higher-value tasks.

How Do You Coordinate Dock Schedules Across Multiple Warehouses?

Put every site on one shared scheduling platform with a single booking process for carriers. Glazer's did this across 11 distribution centers that previously each ran their own manual process, gaining centralized visibility across the network.

How Does Automated Dock Scheduling Compare to Manual Appointment Booking?

Automated scheduling lets carriers book themselves, removing the daily back-and-forth of manual booking. Glazer's had been losing one to two hours a day to manual appointment scheduling before carriers began self-booking in Opendock.