Case Study: How SSA Marine Improved Scheduling and Cargo Tracking with Opendock and Camelot WMS

Key Takeaways

• SSA Marine needed better appointment scheduling and manual cargo tracking fixes.
• Camelot 3PL recommended Opendock as a complementary fit alongside Camelot WMS.
• SSA Marine shifted 90% of scheduling, over 1,000 appointments monthly, to carriers.
• Custom check-in forms simplify compliance like TWIC credentials and cut check-in delays.

SSA Marine paired dock scheduling software with Camelot WMS to fix inefficient appointment scheduling and manual cargo tracking.

• Challenge – Improve inefficient appointment scheduling, manual cargo tracking, and data visibility to reduce admin workload, support customer compliance with FSC/PEFC standards, and provide clearer, real-time insights into cargo movements.
• Opportunity – Camelot 3PL recommended that SSA Marine implement Opendock, a complementary solution with Camelot WMS, to improve dock scheduling and cargo tracking.
• Results – Shifted 90% of appointment scheduling—over 1,000 monthly appointments—to carriers. Instant tracking, custom compliance forms, integrated cargo movement data, and detailed analytics that improve scheduling and reduce delays.

For a marine terminal operator, the payoff goes beyond the dock. The cargo movement data SSA Marine now captures is something it shares directly with customers, turning scheduling into part of the service it sells.

Frequently Asked Questions

How Does Dock Scheduling Software Integrate With a Warehouse Management System?

Appointment and timestamp data from the dock scheduling platform flows into the WMS, so cargo can be tracked end to end. At SSA Marine, Opendock integrates with Camelot WMS to track cargo from terminal entry to exit.

What Information Does a Driver Check-In System Capture at Arrival?

It logs truck arrival times, carrier details, and cargo movements the moment a driver checks in or picks up. SSA Marine also uses custom forms to collect compliance details like TWIC credentials, and IAP took a similar approach by tracking every appointment from arrival to completion.

What Metrics Should I Track to Improve Dock Scheduling Performance?

Start with appointment volumes, turnaround times, and carrier activity. SSA Marine tracks all three to improve scheduling and contract management, while Cardinal Health measured progress by how much it cut truck waiting times and scheduling hours.